Audio output set elsewhere
The television is sending audio to ARC, optical or Bluetooth, so the internal speakers stay silent.
TV Problem Guide
TV No Sound but Picture Is Fine
Audio loss is one of the few television faults where a setting is as likely as a hardware failure, so the diagnosis always starts with the output path before any board is opened.
Symptoms you may notice
- No sound at any volume level
- Sound only from one side
- Audio works on internal apps but not on HDMI
- Headphone or Bluetooth output works, speakers do not
- Sound cuts out after a few minutes
Possible causes
HDMI ARC handshake failure
Soundbars and AV receivers frequently lose the handshake after a firmware update or power cut.
Amplifier section failure
The audio amplifier on the mainboard fails, usually silencing both channels at once.
Speaker or connector damage
A blown speaker or detached connector typically silences one channel while the other works normally.
What a technician checks
- Audio output and speaker settings in the menu
- Test tone through internal speakers
- ARC/CEC behaviour with the connected device removed
- Amplifier output measured at the speaker terminals
- Physical speaker and wiring inspection
Safe checks you can do first
- Check that audio output is set to TV speakers, not external
- Mute and volume state on both the TV and the source device
- Disconnect the soundbar and test the TV on its own
- Try a built-in app to separate source problems from TV problems
How the service works
Book a visit, describe the symptom, and a technician inspects the television at your home. The fault is explained in plain language, the cost is quoted before work starts, and the repair proceeds only after you approve it.
Please do not open the television or work on internal boards yourself. Panels and power supplies can hold a charge even when unplugged, so internal checks should be left to a technician.
Book a TV Technician
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How it works
Simple From Booking to Repair
Four clear steps, from your first message to a tested television.
- 01
Book
Send your TV type, brand, problem and area through the form, phone or WhatsApp.
- 02
Technician Visits
We confirm a convenient slot and a technician reaches your address with tools.
- 03
Diagnosis
The TV is inspected, the actual fault is identified and explained to you.
- 04
Repair
Repair or part replacement is carried out after your approval, then tested.
Frequently Asked Questions
Updates can reset the audio output path or break an ARC handshake. Re-selecting the output usually restores it.
Yes, where the matching part is available. Otherwise the pair is replaced so the output stays balanced.
Generally no. Settings and connector issues cost nothing beyond the visit, and amplifier work is a mid-range repair.
Book a technician for this problem
Call +91 80808 03018, message us on WhatsApp, or use the booking form above and a technician will get back to you.
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